Trutech Information Technologies L.L.C. Your One Stop Reliable IT Services &amp; Solutions Provider. AbuDhabi | Dubai. Our Services: 1. IT Support (Remote &amp; Onsite). 2. IT Health Check &amp; Audit Services. 3. Annual Maintenance Contracts. 4. Infrastructure for New &amp; Existing Offices. 5. Website Development &amp; Hosting Solutions. 6. Data Recovery Services. 7. Cloud &amp; Email Solutions. 8. VPN &amp; Backup Solutions. 9. Server &amp; Virtualization Solutions. <a target="_blank" rel="noopener noreferrer nofollow" href="http://10.Data">10.Data</a> Security Solutions. 11.CCTV &amp; Security Solutions. 12.Telecom Solutions (IP &amp; Digital Telephony). 13.Time Attendance &amp; Access Control Solutions. 14.Networking &amp; Cabling Solutions (Structured, Data &amp; WiFi).

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Position: IT Technical Support Engineer Responsibilities: - Provide on-site technical support to users in Abu Dhabi and Dubai, ensuring prompt resolution of issues. - Install, configure, and troubleshoot various IT equipment including desktops, laptops, Outlook, printers, routers, and basic network functions. - Perform cabling, cable tracing, patching, and crimping tasks as needed. - Utilize expertise in Firewalls, Windows servers, CCTV, PABX, NAS to enhance support capabilities. - Respond promptly to clients' IT support requests and maintain effective communication throughout the resolution process. - Update the helpdesk ticketing system with accurate and timely information, ensuring thorough documentation of all support activities. - Collaborate with the remote support team to resolve complex issues and ensure seamless support delivery. - Monitor ongoing jobs and support incidents, providing regular updates to stakeholders. - Prepare BOQ/SOW and reports after site visits, adhering to established guidelines and standards. - Foster positive client relations and uphold a high level of client satisfaction through exceptional service delivery. - Contribute to enhancing the company's reputation by consistently delivering quality, on-time support and services. - Coordinate timely invoicing to clients in collaboration with the sales and finance department. Other Required Skills: - Proficient written and oral command of the English language. - Excellent phone and email communication skills, with a keen attention to detail. - Strong problem-solving skills and the ability to work independently or collaboratively in a team-oriented environment. - Effective time management and organizational skills to prioritize tasks and meet deadlines. - Adaptability to new environments and willingness to travel as required. - Minimum 2 years of experience in a similar IT support position, with demonstrated proficiency in desktop/laptop support, email/outlook support, basic network support, cabling, patching, network tracing &amp; crimping, helpdesk ticketing &amp; reporting. - Excellent professional demeanor and presentable appearance. Experience: - IT Support: 2 years (Required) - Desktop/Laptop Support: 2 years (Required) - Email/Outlook Support: 2 years (Preferred) - Basic Network Support: 2 years (Preferred) - Cabling, Patching, Network Tracing &amp; Crimping: 2 years (Preferred) - Telephone &amp; Email Communication: 2 years (Preferred) - Helpdesk Ticketing &amp; Reporting: 2 years (Preferred) Language: - English (Read/Write/Speak) (Required) Willingness to Travel: - 100% (Required) By elaborating on the responsibilities, skills, and experience required, this job description provides a comprehensive overview for potential candidates, ensuring alignment with the company's needs and expectations.

IT Technical Support Engineer-Remote

Job Title: IT Support Engineer Company Description: We are an established IT Services &amp; Solutions Provider located in Salam Street, Abu Dhabi, offering comprehensive IT support services to clients across Abu Dhabi and Dubai. Our team is dedicated to providing on-site technical assistance, ensuring optimal performance and satisfaction for our clients. Job Description: As an IT Support Engineer, you will be responsible for delivering on-site technical support to our clients, addressing their IT needs and ensuring smooth operation of their systems. This role involves troubleshooting hardware and software issues, as well as providing assistance with network configurations and infrastructure. Responsibilities: - Provide on-site support to users by installing, configuring, and troubleshooting desktops, laptops, Outlook, printers, routers, and basic network functions. - Utilize knowledge of cable tracing, patching, and crimping to address network connectivity issues. - Collaborate with the remote support team to resolve escalated issues promptly and effectively. - Respond to clients' IT support requests in a timely manner, ensuring high levels of client satisfaction. - Update the helpdesk ticketing system with accurate and timely information regarding support incidents. - Track and monitor ongoing jobs and support incidents, ensuring tasks are completed within specified timeframes. - Prepare quotes, statements of work, and reports following site visits as required. - Maintain strong client relations and uphold the reputation of the company through quality support services. - Generate timely invoices in coordination with the sales and finance department. Requirements: - Minimum of 2 years of experience in a similar IT support role. - Proficiency in providing desktop/laptop (Windows/Mac) support is essential. - Experience in email/Outlook support and basic network support is preferred. - Familiarity with Windows Server support, Firewalls, CCTV, PABX, NAS is advantageous. - Strong problem-solving skills and ability to work independently or in a team-oriented environment. - Excellent communication skills in English, both written and verbal. - Ability to manage time effectively, meet deadlines, and adapt to new environments. - Optional: Valid UAE driving license and IT certifications. Experience: - IT Support: 2 years (Required) - Desktop/Laptop (Win/Mac) Support: 2 years (Required) - Email/Outlook Support: 2 years (Preferred) - Basic Network Support: 2 years (Preferred) - Cabling, Patching, Network Tracing &amp; Crimping: 2 years (Preferred) - Windows Server Support: 2 years (Preferred) - Telephone &amp; Email Communication: 2 years (Preferred) Language: - English (Read/Write/Speak) (Required) Willingness to Travel: - Yes (Required)

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